Fraktpolicy
SHIPPING POLICY — VORMAN.PL
1. Service Provider Details (21.01.2026)
University of Ecom Spółka z ograniczoną odpowiedzialnością NIP: 8571941295 REGON: 540707684 KRS: 0001151152 ul. Marszałka Józefa Piłsudskiego 31A/15, 72-300 Gryfice E-mail: contact@woobbrands.com
The address provided IS NOT a return address. Sending a parcel to this address may result in it being lost or undelivered. Details: https://www.vorman.pl/policies/refund-policy
The VORMAN.PL store provides an intermediary service for the purchase of goods from foreign suppliers. Goods are shipped directly from the supplier to the Customer.
2. Order Fulfilment
2.1. Products offered on the website are dispatched from foreign supplier warehouses, primarily in China.
2.2. The Order is handed over to the supplier within a maximum of 3 business days from payment being credited.
2.3. The standard estimated delivery time is 7–10 business days, depending on the product and carrier.
2.4. If the delivery time exceeds 25 business days, the Customer may: withdraw from the intermediary service agreement, or request that the parcel be reshipped.
2.5. The Customer, as the importer, is responsible for any applicable customs and tax charges (VAT, customs duties, administrative fees), unless the supplier uses the IOSS system.
3. Delivery Costs
3.1. Shipping costs are displayed during the order placement process.
3.2. The store may periodically offer promotions, including free shipping.
3.3. The cost of return shipping is borne by the Customer, in accordance with the applicable Return Policy.
4. Shipping Information and Tracking
4.1. Once the parcel has been dispatched, the Customer receives a tracking number, provided the supplier makes one available.
4.2. The store passes on to the Customer any information regarding delays communicated by the supplier or carrier.
4.3. The Customer should inspect the condition of the parcel upon receipt and document any damage with photographs.
5. Delivery Liability and Lost Parcels
5.1. The store is not liable for delays resulting from carrier actions, customs clearance, weather conditions, international public holidays, or other factors beyond its control.
5.2. The store assists the Customer in filing complaints regarding damage to parcels sustained during transit.
5.3. In the event of a lost parcel, the store submits an enquiry to the supplier. Upon receiving confirmation, the following options are available: reshipping the product, or issuing a refund to the Customer.
6. Uncollected or Incorrectly Addressed Parcels
6.1. If a parcel is returned to the sender due to an incorrect address or failure to collect, the Customer may be charged the actual logistics costs incurred, up to a total of PLN 400.
6.2. Promotions such as "free delivery" do not cover the cost of returning a parcel to the sender.
6.3. Reshipping may require an additional fee.
7. Product Safety (GPSR)
7.1. Information regarding CE markings, certificates, EN standards, instructions, and other conformity documents comes exclusively from the manufacturer or foreign supplier. The store does not verify their accuracy and does not act as importer, distributor, or conformity assessment body.
7.2. If the manufacturer or supplier notifies the store of a possible safety risk, the store will pass on the relevant information and further instructions to the Customer.
7.3. Product safety concerns may be submitted to: contact@woobbrands.com. A response is provided within a maximum of 24 hours.
8. Contact
E-mail: contact@woobbrands.com
Responses are typically provided within 48 business ho